What should I do if my package is delayed or lost?Updated 5 days ago

If you notice a delay, we recommend first contacting the shipping carrier directly. They have the most up to date tracking information and are best equipped to provide real time updates or resolve delivery issues. You can usually check your package status through the carrier’s online tracking portal.

If your tracking information hasn’t updated for more than five business days, or if the carrier confirms that your package was lost in transit, please contact our Customer Support team at [email protected]. We’ll promptly investigate the issue and work to make it right as quickly as possible.